The Lalit Learning Workshop

IHM Srinagar hosted a successful Learning workshop as part of the Collaborative relationship between Institute of Hotel Management, Srinagar & The Lalit Suri Hospitality group. The workshop aimed to achieving the objectives of developing individuals and professionals who become practitioners and global ambassadors of the highest standards of Hospitality, Service and care.

The workshop was attended by 33 students of 3rd year, BSc H&HA of IHM Srinagar. Experts who shared valuable insights and best practices, equipping attendees with essential skills and knowledge were as:

  • Debarshi Ddutta- Head Training for the group
  • Akshay Tyagi- Head of DEI-diversity- equity & inclusion
  • Vishal Dudeja- Head of Marketing & communication Mumbai
  • Parikshit Singh- Unit Head, The Lalit Grand Palace Srinagar
  • Avinash Gangothra- Head of HR, The Lalit Grand Palace Srinagar

The collaborative efforts of our team members empowered students to achieve their full potential, fostering refined soft skills, enhanced creativity, and a clearer vision for their future career, ultimately preparing them to excel in the hospitality industry.



  • Last day of workshop

  • Front office- Rooming-Room Allocation-Registration flow-check in –orientation

  • Housekeeping guidelines

  • Project Day- Students to present in groups

  • Situation handling- ability to be solution oriented and learning to diffuse situations

  • Networking- Interpersonal Effectiveness- Art of Receiving Feedback

  • Behavioural competencies required for the job role in Hospitality: Customer centricity-Integrity- Collaboration- Agility

  • The Lalit Learning Workshop: As part of the collaborative partnership between The Lalit Suri Hospitality group & Institute of Hotel Management, Srinagar Impacting Introductions- Using Power words & phrases- creating impression